Position: Service Operations Coordinator

Salary: £25.00 per hour Overtime: £37.50                                         

Working Shifts: Monday – Friday 

Working Times: 08:00 am – 17:00 pm    

Position

The Service Operations Coordinator is responsible for managing daily operations, ensuring projects are properly staffed, stay within budget, and progress as planned. This role involves allocating resources based on their skillsets, providing scheduling details, and overseeing the creation and execution of project contracts. The coordinator also collaborates across the organization to streamline processes and improve efficiency, while managing travel and logistics as needed. Duties

• Work with stakeholders to develop and manage project contracts, providing updates as needed.
• Create Statements of Work and Level of Efforts based on customer requests.
• Monitor project budgets, track contract requirements, and forecast resource needs.
• Plan, schedule, and coordinate resources for various projects.
• Prepare monthly billing totals using project-specific data.
• Generate, audit, and analyse reports.
• Conduct interviews and lead new employee orientations.
• Gather and relay feedback from customers and employees to management.

• Develop and maintain operational guides to ensure consistency and proper processes.
• Identify inefficiencies in processes and suggest improvements.
• Coordinate and manage project tasks to ensure timely execution.
• Assist in developing and implementing operational procedures and policies.
• Monitor and report on project progress, addressing issues and risks as they arise.
• Oversee inventory management and ensure supply chain processes run smoothly.
• Act as a point of contact for customer inquiries and complaints, ensuring prompt resolution.
• Facilitate team collaboration and communication to enhance productivity.
• Organise travel logistics, including booking flights, arranging visas when required, booking hotels, and securing vehicles.

Competencies

1. Ensures Accountability
2. Tech-Savvy
3. Communicates Effectively
4. Values Differences
5. Customer Focused
6. Resourceful
7. Results-Driven
8. Organized and Efficient
9. Great Decision Maker
10. Always Learning

What We Offer:

• Innovative projects with a dynamic team.
• Supportive work environment with growth opportunities.
• Out-of-hours office assistance.
• Job stability with a leading company.

Rocket Staffing, a specialist recruitment company, is managing this vacancy on behalf of our client.