About the Role: We are assisting our client in hiring a skilled and motivated Field Service Technician I. This position is a critical role within a dynamic technical support team, offering onsite and remote IT service and troubleshooting for customers. The successful candidate will play a key role in diagnosing, repairing, and maintaining computer networking equipment and ensuring excellent customer service.
Key Responsibilities:
- Deliver onsite technical support and service for customers.
- Diagnose, troubleshoot, and debug IT equipment such as desktops, laptops, and networking devices.
- Provide help desk support, including remote and desk-side assistance.
- Educate customers on support processes and Service Level Agreements (SLAs).
- Communicate technical progress and actions with stakeholders, including sales teams and management.
- Respond to customer inquiries via phone, email, and online platforms.
- Advise management on product development issues identified during customer support activities.
- Perform onsite commissioning, installation, and testing of equipment.
- Conduct equipment repairs and maintenance under contract or warranty.
- Train customers on the operation and maintenance of their equipment.
- Maintain accurate records, including service forms and customer statements.
Required Skills and Competencies:
- Accountability and Results-Driven: Ensures high standards of accountability and consistently delivers results.
- Technical Proficiency: Strong troubleshooting skills for both hardware and software.
- Customer Focus: Maintains a strong customer-centric approach in all interactions.
- Effective Communication: Excellent verbal and written communication skills.
- Resourcefulness and Planning: Ability to prioritize tasks and demonstrate resourceful problem-solving skills.
- Continuous Learning: Self-motivated to stay updated on technical advancements.
Work Environment and Physical Demands:
- Professional office environment with occasional onsite visits to customer locations.
- Frequent use of standard office equipment such as computers, phones, and printers.
- Physical activity includes lifting equipment (up to 25 lbs), moving between office locations, and operating office machinery.
Qualifications:
- High School Diploma required; Associate Degree preferred.
- 1-3 years of related IT hardware/software support experience.
- Proven experience with diagnosing and troubleshooting technical issues.
- Flexibility to travel to customer sites as needed.
- Strong written and verbal communication skills.
- Commitment to ongoing education and training for technical proficiency.
How to Apply: If you meet the qualifications and are excited about the opportunity to work in a challenging and rewarding environment, we encourage you to apply today!
For further information or to discuss your application, please contact us.
Ready to apply?
Ready to unveil your exceptional talents? Take the leap and submit your application now, and our team of exceptionally friendly rocket staff will be in touch if you meet the criteria for the role.
